We accept returns within 30 days after you receive the products. Once you sign the receiving receipt, the date will be recorded in our system. If 30 days have passed, unfortunately, we will not be able to offer you any refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you received them. In case of damage/defect to the delivered items:Please contact our customer support with a detailed photo of the defective item within 48 hours of receiving the item.
Once we confirm the picture, we will send a replacement as soon as possible. Shipping costs will be covered by us in this case. We will ship it as a free replacement, so you won't have to pay import duties again.
Please note that we may refund your money if the same item is unfortunately out of stock or discontinued. In case you want to return the product for your own reason: In this case, such as you do not like the item or return it in your own circumstances, you will be responsible for the return shipping cost. Shipping costs vary depending on the package size and weight, so please ask each time. Also, only the cost of the item will be refunded; shipping charges, customs duties, etc., will not be refunded.
And the item must be in its original packaging. If this is acceptable, we will send you the necessary documents for you to return the item.The following items are some examples of items that cannot be returned: Items purchased from other websitesB-to-B ordersEither way of returns, we will send you the necessary documents from us. Please contact our Customer Support. Also, for more information about returns, don't hesitate to contact our customer support at any time.Customer Support: info@linkinjapan.com
